What is an Active Contact?

Every unique visitor is considered an Active Contact within a month.

In order for a visitor to count as an Active Contact, they must interact with the widget and start a conversation. In Botgate AI, we know your visitors' insights and count them as a single Active Contact if they visit your website and start a conversation more than once.

For instance, the Free plan is included 100 Active Contacts. And it means that 100 of the visitors can start a conversation in that month.