How to Connect Botgate AI to your Google Analytics Account?

With Botgate AI's integration with Google Analytics, you can have a better understanding of your visitors' behavior!

This integration (between Botgate AI and Google Analytics) allows us to provide you with better insights into who is visiting your site, what they are doing, and if they are taking desired actions.

Botgate AI events are automatically sent to Google Analytics (for free) so that you can monitor visitor behavior.

We send 8 Botgate AI events to Google Analytics, and these are:

  • conversation:start
  • conversation:open
  • conversation:join
  • conversation:left
  • conversation:close
  • message:appUser
  • message:appMaker
  • postback

In this guide, you will learn how to integrate Botgate AI with your Google Analytics account.

What are these captured events?

Now let's explain what these events mean:

The "conversation:start" event is triggered when the end-user starts a new conversation.

The "conversation:open" event is triggered when the end-user connects to live chat (no participants).

The "conversation:join" event is triggered when the teammate joins the conversation.

The "conversation: left" event is triggered when the teammate leaves the conversation.

The "conversation: close" event is triggered when the conversation is closed by a teammate or automatically.

The "message:appUser" event is triggered when the end-user sends messages to the bot or the teammate within a conversation.

The "message:appMaker" event is triggered when the end-user receives messages within a conversation.

The "postback" event is triggered when the information requested by the end-user is answered.

The Integration

Go to Integrations in your Botgate AI Dashboard and click on Google Analytics, or click here!

botgate-integrations-google-analytics

Once you click on Google Analytics, first you need to enter your Tracking ID!

You can only connect to one Tracking ID at a time!

 

Screen Shot 2021-05-18 at 15.25.22

You may not want to track all events. Just select the events you want to capture! Click Connect and you are good to go!