What is default.fallback flow?

In rare cases, your AI bot may not understand the customer. This is the flow to avoid such scenarios.

default.fallback is the flow for the situations that your AI Bot couldn't answer to your visitors. That is why entering User Says into this flow is not possible. However, all response types are available. We already entered a couple of responses. 

Screen Recording 2021-02-02 at 16.14.23

You can add/edit these responses.