Free
For the basic user. Comes with one bot and simple live chat capabilities.
0 /mo €
100 Active Contacts
1 Team Inbox
1 Workspace
1 Integration
Starter
Where early-stage startups take off. 🚀
29 /mo €
500 Active Contacts
1 Team Inbox
2 Workspace
1 Integration
Growth
Most chosen plan by the growth hungry businesses.
79 /mo €
1500 Active Contacts
2 Team Inbox
Unlimited Workspace
2 Integrations
Scale
Everything in Growth plus some more.
229 /mo €
5000 Active Contacts
3 Team Inbox
Unlimited Workspace
All Integrations
Enterprise
The best choice for corporations requiring an all-round solution.
499 /mo €
10000 Active Contacts
5 Team Inbox
Unlimited Workspace
All Integrations
WhatsApp Channel add-on
Full Plan Comparison
| ORGANIZATION PLAN | FREE | STARTER | GROWTH | SCALE | ENTERPRISE |
|---|---|---|---|---|---|
| Platform Fee | 0€ | 29€ | 79€ | 229€ | 499€ |
| Active Contacts / Monthly | 100 | 500 | 1500 | 5000 | 10000 |
| Team Inbox | 1 | 1 | 2 | 3 | 5 |
| Additional Team Inbox | 19€ |
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| Workspace | 1 | 2 | Unlimited | Unlimited | Unlimited |
| Additional Active Contacts | |||||
| Additional Active Contacts Fee | 35€ per 1500 Active contacts |
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| Minimum Setup Requried | 2 days | 4 days | 6 days | ||
| WhatsApp Business API add-on | |||||
| CHAT | |||||
| Live Chat | |||||
| Live View | |||||
| AI BOT & PLAYBOOK | |||||
| AI Bot | |||||
| Playbook | Basic | Basic | |||
| Welcome Message | |||||
| Offline Message | |||||
| Proactive Message | |||||
| Slider Message | |||||
| Custom Branding Removal | |||||
| Analytics | |||||
| INTEGRATIONS | |||||
| Web Widget | |||||
| Instagram for Business | |||||
| Facebook Messenger | |||||
| Botgate Api | |||||
| Webhooks | |||||
| Slack | |||||
| Microsoft Teams | |||||
| 360 Dialog | |||||
| Infobip | |||||
| Hubspot | |||||
| Salesforce | |||||
| Pipedrive | |||||
| SUPPORT AND ONBOARDING | |||||
| Help Docs | |||||
| Email Support | Yes in 48 hours | Yes in 24 hours | |||
| Chat Support | |||||
| Onboarding | 5 days | 15 days | 30 days | ||
| Dedicated Customer Success Manager | |||||
| CONVERSATION ROUTING & ABM | |||||
| Conversation Routing | |||||
| Account Base Marketing | |||||
Frequently Asked Questions
What are Active Contacts?
Active Contacts are the number of unique visitors for your AI Bot/Live Chat monthly.
What is the Team Inbox?
Basically, it's the number of Live Agents that can take over from your Live Chat visitors.
What are Channels?
Channels are communication channels like WhatsApp, Facebook Messenger, Web Widget, Slack, Skype and more.
What is an App?
In Botgate AI, multiple apps can be created and processes can be run separately for each created app.
How many active contacts does my plan come with?
The Free plan comes with 100 contacts, the Starter plan with 500 contacts, the Growth plan with 2000 while the Enterprise plan has unlimited contacts.
How many apps is my plan allowed to create?
The Free plan comes with 1 app, while the paid plans all are allows to have unlimited apps.
How much are additional active contacts?
If you're on the Free plan or the Starter plan, adding contacts is not supported. Upgrading to the Growth plan is necessary, and every additional 500 contacts are €30 per month. On the Enterprise plan, additional contacts are unlimited.
What is the contract term?
With Botgate AI, it is possible to have a monthly or a annually contract. Both contracts have to be paid upfront, and with the annually contract you enjoy a discount.
Can I change my subscription plan anytime I want?
Yes. You can upgrade or downgrade your plan anytime you want, regardless of whether you have an active paid subscription or you are on the Free plan.
What is the cancellation period?
Botgate AI does not have a cancellation period. The subscription renews automatically every month or annual, you can cancel subscription before this date.