Are you looking for a different help desk software than Freshchat? Then, there's no need to look any further. We have researched various tools and compiled the five top Freshchat alternatives list, so you don't have to waste time looking for further information.
Using these efficient live chat support software, you can quickly respond to user questions and turn them into paying clients.
Furthermore, they are straightforward and more cost-effective customer service options. You don't have to sacrifice functionality. And, there is a solution for almost every requirement.
So, if you are looking for a good Freshchat alternative, this article is for you.
Isn't Freshchat packed with a robust collection of capabilities that enable customer support teams with omnichannel bots and self-service customer service solutions?
Yes, but it doesn't imply it's appropriate for every customer service staff. The problem is that not all brands and businesses work in the same way. As a result, even a powerful cloud-based customer service product like Freshchat isn't suitable for everyone.
Some businesses may not want all bells and whistles, while others require more simple-to-use features and more affordable customer support software.
Here are some more reasons why one should look for a Freshchat alternative
Botgate AI tops our list of top 5 Freshchat alternatives as this is a Conversational Marketing, Sales, and Messaging platform that mixes chat automation with business buying to minimize complexity. In addition, Botgate AI offers interactive marketing services to businesses. For example, you can instantly start employing conversational sales strategies without any technical knowledge using Botgate's AI bot.
Moreover, this Freshchat alternative helps businesses speed up online shopping processes and create a more personalized consumer experience.
Features of Botgate AI
Pricing of Botgate AI
Botgate AI provides five different plans:
Free: This free plan comes with a single bot and basic live chat functionality.
Starter: This plan will cost you €29 per month. Here, you will get 1 Team Inbox, 500 Active Contacts, 1 Integration, and 2 Workspaces.
Growth: Get this plan at €79 per month, where you will get 2 Team Inbox, 1500 Active Contacts, 2 Integration, and Unlimited Workspaces.
Scale: This plan will charge you €199 per month. In this plan, you can enjoy 3 Team Inbox, 5000 Active Contacts, All Integration, and Unlimited Workspaces.
Enterprise: This is a custom plan with custom features, feel free to contact!
Botgate AI Reviews
Pros: “User experience and onboarding are high-end. The market is really competitive but this tool is ahead of the game.”
Cons: “They can have more integrations with other e-commerce tools.”
Given its easy live chat features that fit small businesses and their desire to develop a hassle-free communication platform for existing and new clients, Zendesk earned a position in our list of 5 top Freshchat alternatives. Zendesk, which is packed with data-driven and scalable capabilities, is also adaptable to the demands of fast-growing businesses.
You can provide speedy customer assistance and gather leads using Zendesk. You can start the conversation and be where their consumers are on all of your platforms. Furthermore, the software uses chat triggers, which enable conditional actions and responses. Agents now have photo and file-sharing options at their disposal to better engage with clients and website visitors.
Features of Zendesk
Pricing of Zendesk
Zendesk has a plan for everyone. It offers three different pricing plans:
Suite Team - $49 per agent per month (billed annually)
Suite Growth - $79 per agent per month (billed annually)
Suite Professional - $99 per agent per month (billed annually)
Pros: “The do it all Support Platform"
Cons: “Zendesk is a complex platform and needs extensive training to become an efficient admin. There aren't many native capabilities; many functions need to be coded in or created using triggers and automation.”
Drift is another conversational marketing and sales platform that claims to be able to transform every consumer query or inquiry into a profitable sales encounter. Drift combines successful targeting and nurturing in a simple-to-use communication package, assembles features in plans adapted to different marketing tiers, and eliminates traditional forms and follow-ups with real-time virtual support based on years of expertise in the business.
Furthermore, Drift bot assistant qualifies visitors to your site before routing them to specific salespeople and scheduling appointments.
Features of Drift
Pricing of Drift
In order to get pricing details, you need to contact their sales team.
Pros: "A great customer service tool"
Cons: “Our CRM connection repeatedly breaks, and we are not alerted to it unless it is part of a larger outage. We have also had issues with routing being disconnected.”
The next Freshchat alternative in our list is LiveAgent, a prominent provider of omnichannel live chat and support desk software. They have a software package that includes email ticketing, live chat, video chat, time tracking, a help desk, etc.
If you don't already have a support desk system, the LiveAgent suite can help because it's an all-in-one platform similar to Zendesk chat and others. WordPress and other major website builders are seamlessly integrated with LiveAgent. They also work with popular CRMs, email marketing providers, and other marketing software.
Features of LiveAgent
Pricing of LiveAgent
LiveAgent has four plans, including a limited Free plan.
Ticket - $15/agent per month
Ticket+Chat - $29/agent per month
All-inclusive - $49/agent per month
Pros: "Chats, calls and case details, all under one roof"
Cons: “Long email refresh time.I miss that the messages from the e-mail come at the time of sending by the client.”
Intercom is a versatile platform for capturing leads, engaging users, and increasing conversions. In addition, it provides messaging services, including live chat widgets that you can automate with your own workflows, integrates with chatbots, and engages consumers. This Freshchat alternative is more than simply a live chat support system. It may be used as an onboarding tool, lead creation tool, support assistant, marketing automation tool, user engagement software, etc.
Features of Intercom
Pricing of Intercom
Please contact Intercom in order to get the pricing information.
Pros: "Intercom makes it so easy to support customers (and educate them!)"
Cons: “Searching for a specific email in a series is a little tricky. It would be nice to have a search feature so we could type in the name of the email or a keyword to find a specific email. Or have more sorting options when looking for a specific emails series.”
A lot of criteria will influence your decision on the best Freshchat replacement for your company. To begin, decide which features are essential and which are optional. Then, based on the number of agents utilizing the platform, establish your budget. Most systems charge per agent.
Consider what kind of user experience appeals to you once you've filtered down your selections based on features and budget. While some businesses require a complicated solution with a wide range of capabilities, others want a simple platform that can be set up quickly. Trying out a solution to see if it's a suitable match for your company is often the only way to find out. In addition, most of the Freshchat competitors on our list provide a free trial period, allowing you experience how the solution works for yourself.
Providing a superior customer experience distinguishes you from the competition and protects you from bad news. According to research, 45 percent of consumers who have something great to say about a firm say no more than three other people about it. However, 48% of those with anything unfavorable to say tell more than ten individuals.
When looking for Freshchat alternatives, consider the features you will need to provide the experience that leaves clients with nothing but positive feedback. And this article has tried to include practically every popular Freshdesk competitor. Each piece of Helpdesk software is well-known, helpful, and has been proven to be worthwhile in the hands of millions of businesses.