There is no longer doubt about chatbots' potential for use in customer care, even if corporations had previously expressed some skepticism. The pandemic has forced organizations to adopt AI and other chatbot kinds for a range of purposes. Chatbots have not only helped businesses stay afloat with covert methods like cost reduction, but they have also gained consumers' trust. In this post, we will talk about chatbots, their types (4 types of chatbots), and their differences. Let's take a look.
What are the 4 Types of Chatbots?
The goal of agent-assist bots is to simplify the daily tasks of support agents by automating workflows and delivering vital information as needed. Also, it enables the onboarding of new agents without the need for a human resource to guide them through the process laboriously. To expedite ticket response, offer agents content recommendations. automatically classifies incoming tickets, ensuring that each one is delivered to the appropriate agent. It also makes recommendations for new tickets' ticket attributes.
A chatbot that employs AI and ML to respond to consumer inquiries is known as a support bot or an answering bot. It may be implemented on a website or integrated into a mobile application. AI-driven support bots can grasp customer intent and change the workflow based on the kind of queries consumers ask, in contrast to traditional bots that follow a predetermined conversation flow. Recognizes the context of each interaction and facilitates the fulfillment of clients' requests without asking too many questions. When the conversation veers off-topic, a good support chatbot will also ease the handoff of the conversation to an agent. Some even offer the chance to speak with a live person.
Social Media Bot
Social media chatbots are chatbots that are used on social media to assist clients. They can engage in marketing efforts as well as reply to postings and messages. As social media forums like Facebook and Twitter are already brimming with the best customer profile information, social media bots serve as a hassle-free lead magnet for your business. By creating conversation flows that either react to the inquiries or establish reasonable expectations for when an agent would respond, you may provide round-the-clock assistance. helps you build a stronger relationship with your clients by filling the void left by your prolonged response times. assists in managing e-commerce transactions and providing customers timely and customized communications based on their previous interactions.
Custom bots are chatbots created specifically to be proactive and alter workflows in response to user behavior. To fully understand client intent, they can be employed as an additional layer to the four common forms of chatbots. By assessing the users' intentions when they visit a page or website, custom bots assist in starting conversations. Custom bots are different from other bots in that they are more AI-driven, conversion-driven, and can take the discussion in their direction without the customers having to ask a question. Meetings can be scheduled, things can be sold, customer recommendations can be made, bespoke bots can take cues from consumer activity, and so on. We called this type of bots “playbook” in Botgate!
How to Have These Bot Types?
The answer is simple, join Botgate AI’s contemporary world to get the utmost enjoyment of them! Botgate provides every type of AI Bot as a product. You can create your bots as Custom Bots(playbooks), Agent Assist Bots, Support Bots, Social Media Bots, and so on. Plus you don’t need to know any coding for doing it! Botgate’s drag-and-drop structure makes the bot creation even simpler. So get in and enjoy the increase in your conversion rate, through the conversational marketing experience!