Be Successful with Botgate Reporting
November 1, 2022
2 min read
One of the most useful features you will notice after entering the conversational marketing world of Botgate is the reporting screen. This feature will welcome you to your dashboard, where you will be able to monitor and control your entire experience. You can follow your playbooks that welcome the visitors to your site, all the conversations between the AI bot and your visitors, how these conversations progress in the process, and many more on this screen.
First up, Conversion Funnel, this reporting subheading is the best way to track what Botgate brings to your site. On this screen, you can follow the visitors, playbooks, conversations, and goals who come to your site and interact with the bot, respectively. By the way, the main purpose of the Goals Feature is to better report the results of the service Botgate provides to you. You can easily measure the targeted values with the goal feature, which works like a counter. On the Conversion Funnel screen, you can examine these values separately or by paying attention to their relationship. It should be added that you can examine the date range you want or specific processes such as a recent month, or last two weeks.
Secondly, in the conversations section, you can access detailed analytics of conversations between your AI Bot and visitors. You can find out how many conversations were held, how long they were, and what the average conversation length was. Seeing how many conversations your AI Bot is making at what times of the day can help you determine your busiest hours and improve your productivity by adjusting to the processes of your AI Bots running at those times.
On the Contacts screen, you can see the number of new and active contacts. At Botgate, we evaluate our packages based on the number of active contacts, and we believe that this is an important parameter in determining efficiency. If we need to define Active Contact, we can say that it corresponds to the number of unique visitors coming to your site in a month. ((Yes, we bring you packages based on the number of unique visitors to your site who interact with the AI Bot, not on the number of conversations.) We also bring you packages in the People section, which I mentioned earlier. You can see the average talk time per person and the number of messages per person. You can see similar parameters based on messages on the message screen.
The last tab, the AI Bot tab, is one of the most important in terms of the product's working efficiency on your site. The AI Bot tab displays the most frequently used words by visitors when conversing with your bot. The second, and perhaps most important, the feature is the ranking of words that your bot encounters but does not understand. This allows you to see how your bot's training process is progressing while also determining which words will benefit healthier communication.
To summarize, Botgate provides an incredible experience and makes it simple to follow this process. The answer to how to establish healthy and regular communication with your site visitors and improve this communication every day is Botgate!